What do I do if I have an issue with a product?
We do our best at Spice Ratchet Mills, LLC to provide the highest quality kitchen gadgets. If you find you’re having an issue with a product, please consult our FAQ page. Hopefully, you will be able to find a solution to your issue by watching our helpful videos or downloading the product manual.
If you cannot find an answer to your query, please send us an e-mail to email@example.com and we will be happy to assist you.
How do returns work?
You may return any new, unopened items within 30 days of receipt of shipment for a full refund. Shipping fees are non-refundable on purchases and returns.
Mail returns to:
Spice Ratchet Mills, LLC
1120 Huffman Road, Ste 24-232
Anchorage, AK 99515
For used products, please confirm with Spice Ratchet Mills, LLC via e-mail that you intend to return your product. A customer service representative can then work with you to finalize return details.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Can I get a replacement product?
Yes, if the replacement is the exact item and version you ordered. All other exchanges must be done by returning your item and placing a new order.
When can I expect my order to arrive?
All orders are shipped via USPS priority mail. Estimated shipping time is 5-7 days excluding holidays recognized by USPS.
Please note: estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Can I order internationally?
All orders must be placed in the United States. We can only ship within the United States, including Alaska and Hawaii.